Terms and Conditions

Introduction

These terms and conditions (“Terms”) apply to the entire contents of this website.
Please read these Terms carefully before using this website. Using this website indicates that you accept these Terms. If you do not accept these Terms, please do not use this website.

1. Application

1.1 This website is provided by Fidel Tech Ltd (“we, us, our”) of 20-22 Wenlock Road, London, N1 7GU, United Kingdom.

1.2 These Terms are an agreement between you and us and sets out the conditions upon which you may access the information available on this website

1.3 We are able to change these Terms, at any time and notification will be by posting an updated version of these Terms on this website, at which point they are effective

1.4 If you continue to use of this website after any changes as detailed in clause

1.3 it will constitute consent to such changes in the terms of business.

 

2. Access to the Website

2.1 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, or for reasons beyond our control.

2.2 We reserve the right to, without notice, withdraw the availability of this website or any of its content and/or any of its functions, information or services.

2.3 We cannot guarantee uninterrupted and/or reliable access to this website and we make no guarantees whatsoever as to its operation, functionality or otherwise.

 

3. Permitted Use of the Website

3.1 We will allow you to view, download and print out content from this website providing it is for your personal use and only in accordance with these Terms. All other copying whether electronic, hard copy or other format is prohibited and all other rights are reserved

3.2 You shall only use this website in a manner consistent with these Terms and in such a way that you comply with all applicable laws and regulations and, in particular, you shall not;

3.2.1 seek unauthorised access to our network or any aspect of this computer system.

3.2.2 insert or knowingly or recklessly seek to send, transmit or distribute a virus into this network.

3.23 actively assist, encourage or permit any other person to do that described above in 3.2.1 and 3.2.2.

 

4. Intellectual Property Rights

All copyright and all other intellectual property rights in this website all design, text, graphics and the selection or arrangement thereof) including but not limited to remain our property.

 

5. Links to Third Party Websites

5.1 This website may at times contain links to websites which are not ours but are owned and operated by third parties. We do not make representations or warranties as to the accuracy or completeness of information contained on sites which we have links with or as to the suitability or quality of any of products or services mentioned

5.2 These links to third party websites are for your information and convenience only. They are not an endorsement of the content.

5.3 We accept no liability for any damage or loss, howsoever caused, in connection with use of or reliance on any information, material, products or services contained or accessed through any such linked website.

5.4 In the event that you decide to link to any third party website, and use any information or enter into any contract for the supply of goods or services from such third party, you do so at your own risk.

 

6. Liability

6.1 We make every effort to ensure that the information contained on this website is accurate, complete and up-to-date, we do not make representations or warranties, either express or implied, as to the accuracy, completeness or fitness for purpose of such information.

6.2 We do not make any representations or warranties, express or implied, that this website or any software of any nature available on, downloaded or otherwise obtained from it, will be free from defects or viruses.

6.3 We make no representations or warranties as to whether the information available on this website complies with the regulatory regime of countries from which the pages of this website may be accessed

6.4 We shall not be liable for loss or damage whatsoever and howsoever incurred including direct, consequential or indirect loss or damage, or any loss or damage to goodwill or profits or any anticipated loss of savings incurred by you, loss of data, loss of business opportunity, or economic loss whether arising in tort, contract, equity or otherwise and arising out of, in relation to, or in connection with your access to, use of, or inability to use this website

6.5 All terms are to be construed in accordance with the Laws of England and Wales.

 

7. .UK Domain Name Specific Information

7.1 Domain Name Registrations

Each domain name registration with FIDEL TECH LTD is for a one-year initial term. However, domain names may be registered for a term of up to ten years, as set forth on our website. Renewal notices for domain name registrations will be sent out by email as described below.

7.2 Registration Renewal

All domains are renewed on an annual basis, we will send out reminder emails 60 days, 30 days, 15 days, 7 days before expiry. We will send the emails to the email address on the account, it is the registrants responsibility to make sure their contact details are up to date. FIDEL TECH LTD take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at support@fideltech.net.

If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. Please refer to renewal notice emails for renewal fees. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £100.00 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. FIDEL TECH LTD will not guarantee the renewal of a domain name

7.3 Complaints procedure

As hard as we try, we might not always get it right. This customer complaints procedure gives you clear and useful information about what you can do if you’re not happy. It tells you:

How to complain
We are committed to giving you the highest quality of service, even so, things can go wrong. When they do, we want to know so we can put them right as quickly as we can. Here are the ways you can complain to us:

Online
Go to www.fideltech.net and click on ‘Contact us’. This way, you won’t have to write, print or post a letter to us, and we can handle your complaint sooner.

By letter
It takes longer to reply by letter but, if you prefer to write, please send your letter to the appropriate address below. Make sure you include the account number and invoice number of the service you’re complaining about, write to:

Fidel Tech LTD
20-22 Wenlock Road,
London, N1 7GU, United Kingdom

What and when
Our aim is to solve any problem to your complete satisfaction, and our customer service advisers will try to do this as quickly as possible, preferably during an email exchange. If we can’t do this, we’ll agree with you what we can do.

We aim to respond to a letter within ten working days, an email within five working days. We’ll try to sort out your complaint on the spot but whatever happens, we’ll respond and try to keep you regularly updated if it’s going to take a while to check into things.

Escalation
If an advisor can’t sort out your complaint, we’ll review it and escalate the complaint to an appropriate level within the company. We settle most complaints by this stage but, if not, we’ll explain our final position.

You can ask for a manager to review your complaint at any time if our adviser hasn’t been able to help and hasn’t already offered to refer things to a manager.

If you’re not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) here: https://www.nominet.uk/complaints/

T&C’s for registrants including Nominets domain name registration T&C’s:
www.nominet.uk/uk-domains/policies/

7.4 Report Abuse

In order to efficiently process your report we need you to send as much information as possible and your contact email address and phone number.

Report abuse to:
Email: abuse@fideltech.net

7.5 Fees

You understand that our prices may be subject to infrequent changes due to market conditions, and to align with what other registrars charge. A full list of our fees may be viewed on our website.

 

8. Privacy Policy

8.1 This Website is owned and operated by FIDEL TECH LTD, who is the ‘Data Controller’ for the purposes of the Data Protection Act 1998. This Policy explains how we will use the information collected and how you wish to instruct to limit the use of such information, and all the procedures to safeguard your privacy.

8.2 This policy relates only to information that we obtain from you. Any Website operated by a third party by way of a link on this Website then your information could be used differently by the operator of the linked site.

8.3 We will process the information you provide to us in the following way:-
to process any request for advice or any information supplied by us;
to notify you of our bulletins, information packs and services, should you consent;
to comply with statutory and regulatory obligations; and
to process any employment application made by you with us.
We will collect information about you as follows:-
your name and address;
your phone number and e-mail address;
your occupation;
your interests;
details about the services that you specifically request; and
information completed by you as to our client surveys;

8.4 When you submit your information you consent to us using that information as set out in this policy. If we change our privacy policy we will post the changes on this page, other pages of the Website, so that you may be aware of the information we collect and how we use it at all times.

8.5 We will never collect sensitive personal information about you without your explicit consent.

8.6 Any information collected about you will be stored electronically on our database. We may also print off and store in our filing system.

8.7 All personal information we hold on you will be kept confidential except to the extent that we are compelled to disclose it by law or if we have to comply with an instruction of a regulatory body or competent jurisdiction.

8.8 If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or purposes please write to us at the above address or e-mail hello@fideltech.net. In order to comply with the Data Protection Act 1998 we follow and adhere to strict security procedures. All personal information is held securely so that there is no unauthorised disclosure or access.

8.9 We reserve the right to appoint an Internet service provider (ISP) to host our Website on our behalf – this ISP may be situated outside the European Economic Area. By agreeing to our terms and conditions of use of our Website you consent to the transfer of your personal information outside the European Economic Area.

9. Cookies & Data Collection

9. FIDEL TECH LTD employs information gathering technologies to enable us to collect information and statistics about the users and usage of this site. Such information will not be used to identify any individual. The purpose of gathering such information is to assist us to analyse the use of the Website and revise it for the benefit of our customers.

9.1 We also employ cookies on this site. We use cookies to make your use of the Website more efficient, for example by saving you the trouble of re-entering information. Although the cookie may provide an automated identification of your computer to our workstation, no personal data is stored in the cookie.

9.2 We automatically collect and store only the following information about your visit:-
the internet domain and IP address from where you access our Website;
the type of browser software and operating system used to access our Website;
the date and time you access our Website;
if you linked to our Website from another Website, the address of that Website.
the pages you enter, visit and exit our Website from; and

9.3 You may adjust your computer’s settings to block cookies, or to accept them only on confirmation from you. Because of the wide variety of browsers and operating systems used by our customers we cannot provide detailed instructions for this, however your browser should contain details in its help facility.